“The TechnologyFX team are reliable, professional and act promptly to assist with any issues. In our view TechnologyFX is the leading provider of IT Installation, support and maintenance to the community pharmacy sector”
PETER DOWNING, GROUP BUSINESS MANAGER, CAPITAL CHEMIST
THE CHALLENGE
In 2008, TechnologyFX was engaged to consult with the Capital Chemist Group, a growing community pharmacy chain based in Canberra, ACT.
While TechnologyFX had previously worked with individual stores on a transactional basis, the group identified the need for a more structured, consistent approach to IT across both the group and store levels.
As the organisation grew, it became clear that:
- Technology standards varied between stores
- IT systems lacked consistency and central visibility
- Infrastructure instability was contributing to downtime and lost trading time
At the same time, Capital Chemist recognised the opportunity to consolidate systems and make better use of data generated through Point of Sale and dispensing platforms.
The group also wanted to improve collaboration across stores and adopt cloud-based solutions to support modern working practices.
The Solution
TechnologyFX engaged with Capital Chemist at both the group and store levels to gain a detailed understanding of the organisation’s operating model and requirements.
A standardised technology template was developed to provide a robust and consistent foundation for all sites.
Key elements of the solution included:
- Architecture of HP Point of Sale systems with commercially graded hardware
- Implementation of server solutions with built-in redundancy at each site
- Design and rollout of a customised managed services solution to proactively identify and resolve issues
- Consolidation of Point of Sale systems to create a single source of data across the group
To support collaboration and cloud adoption, TechnologyFX implemented Microsoft 365 and virtualised server technology to manage central applications and data storage.
Security, redundancy, and ongoing management were delivered through TechnologyFX’s managed services, reducing the risk of data loss and security incidents.
The Result
- Significant reduction in outage times
- Increased speed and efficiency of operating practices
- Reduced unplanned ICT expenditure
- Improved store margins
- Faster ordering and supply processes
- Higher levels of security
- Improved collaboration across the group
By standardising systems and centralising IT management, Capital Chemist gained greater control, visibility, and confidence in its technology environment.
The Technology
- TechnologyFX Managed Services
- Aerohive Wireless Solution
- Telstra Business Network
- Microsoft Office 365
- Posworks Point of Sale
- HP Retail POS
Contact
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