“TechnologyFX Solutions has been our Key IT Partner since 2007. I have found TechnologyFX to be a very responsive and committed partner and would have no hesitation in recommended them as an IT Partner.”
ELISE TURNER, COMMUNICATIONS & DIGITAL MANAGER
THE CHALLENGE
Blooms The Chemist is a growing pharmacy group that, by 2007, was experiencing the challenges that often accompany rapid and organic expansion.
As the network grew, technology environments varied significantly between stores. A lack of consistent standards and the use of multiple applications made it difficult for the support office to manage systems centrally or gain a clear, timely view of business performance.
Although data existed across the organisation, it was fragmented across different formats and systems. This made consolidated reporting and business intelligence difficult, limiting the group’s ability to measure trends and results accurately.
In addition, parts of the existing infrastructure were prone to failure. When systems were unavailable, stores lost valuable trading time and both staff and customers experienced frustration.
Blooms The Chemist needed a clear ICT strategy that would:
- Support ongoing growth
- Introduce consistency and standards across the group
- Enable centralised management of technology
- Improve system reliability and visibility
The Solution
TechnologyFX was engaged to conduct a technology audit and work with Blooms The Chemist to design and implement a group-wide IT strategy.
The focus was on establishing a structured, scalable approach to technology that addressed both immediate operational issues and longer-term growth requirements.
Key elements of the engagement included:
- Reviewing existing systems and infrastructure across the group
- Identifying inconsistencies, risks, and limitations
- Defining technology standards to support centralised management
- Developing a strategy to improve data consistency and reporting capability
The recommended approach prioritised stability, consistency, and the ability for the support office to better manage and measure technology performance across the organisation.
The Result
- Improve standardisation of systems across the group
- Increase visibility of business data and performance metrics
- Reduce infrastructure-related downtime
- Minimise lost trading time caused by system failures
- Establish a stronger foundation for future growth
By addressing both technology structure and governance, Blooms The Chemist was able to move forward with greater confidence in its IT environment.
The Technology
- TechnologyFX Managed Services
- Kaseya Dashboard
- Telstra Business Network
- Microsoft Office 365
- Posworks Point of Sale
- FRED Dispense
Contact
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