I just wanted to take a moment to let you know how we as an organisation are continually impressed by the excellent support service that TechnologyFX provides. Having changed our IT support to TechnologyFX in 2008, I sit back and think about our relationship and realise that it has truly has been a great one.
Our IT system has been unbelievably stable. We have minimal computer issues now, and this has reduced our costs enormously and made our organisation more streamlined and efficient. I think the most important part of TechnologyFX is its people that support us.
They are always there and available to help us get through any technical issues we may have. From a simple question on hardware or software to assisting with solving very complex solutions. It makes a pleasant change to deal with a company that takes pride in providing your level of IT support. Thank you TechnologyFX , your support and service have been exceptional!
Daniel Stafford, Acquired Brain Injury Services NSW Inc.
THE CHALLENGE
ABI Services is a not-for-profit organisation specialising in the delivery of services to people with an acquired brain injury.
Its operations rely on both an office-based and mobile workforce, making technology critical to compliance, rostering, and consistent service delivery.
With a Sydney-based head office and a secondary rural office, reliable communication between sites was essential. Voice and data connectivity needed to be stable, resilient, and available at all times.
As existing hardware reached end of life, ABI Services also required guidance on how to modernise its technology environment in a way that was both cost-effective and scalable, while minimising disruption to day-to-day operations.
The Solution
TechnologyFX worked closely with ABI Services to design solutions that aligned with the organisation’s operational needs and not-for-profit budget constraints.
Key components of the solution included:
- Hosted Exchange for email services
- A lower-specification server platform appropriate to the organisation’s requirements
- Migration of selected critical services to the cloud
TechnologyFX’s Professional Services team delivered the solution with a strong focus on communication and transparency throughout the project lifecycle.
Following implementation, the environment transitioned to TechnologyFX Managed Services, providing ongoing support, maintenance, and monitoring with minimal outages and support requirements.
The Result
- Reduced ICT expenditure
- Improved system availability and reduced downtime
- Greater empowerment of remote and mobile users
- Improved staff collaboration
- Enhanced client engagement
- Reduced time spent managing IT
- Reduced overall business risk
ABI Services has consistently highlighted the importance of TechnologyFX’s people — knowing support is always available, whether for simple questions or more complex technical challenges.
The Technology
- TechnologyFX Managed Services
- Microsoft Office 365
- Windows Server and Active Directory
Contact
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