We are currently planning your upcoming IT and server upgrades. The details you provide below help us get your equipment ready and lock in your installation dates.
Please fill this out as accurately as possible so our setup team has everything they need for a smooth installation.
Store / Business Name *
On-Site Contact Name *
Best Contact Number *
Contact Email Address *
Is your main internet and network equipment inside a dedicated server box, cabinet, or rack? *
⚠️ PLEASE READ: It is incredibly important to answer this accurately. If you have a cabinet but select "No", you won't be able to give us its measurements. This means our team might show up with new gear that physically won't fit inside your setup, causing major installation delays.
Take a quick look at your gear. If your equipment is sitting loose on a regular shelf, desk, or attached to the wall without a dedicated metal enclosure/box, select "No". If it is enclosed in a server rack or cabinet, select "Yes".
YesNo
Photos of Nearby Power Outlets
Photos of Nearby Data/Internet Ports
Are you currently experiencing any of these issues? (Select all that apply) *
No issuesInternet drops outMessy/Tangled cablesNo Rack (Shelf/Wall mounted)Backup power box (UPS) is beeping or missing
1. Outside Cabinet Dimensions (The Outer Box Shell)
Before looking inside, please measure the outside of the cabinet box so we can check the overall physical space available in the room.
Total Height
Total Width
Total Depth
2. Upload Wide-Angle Setup & Clearance Photos *
Please snap wide shots showing the entire setup from a distance so our engineers can evaluate structural spatial clearances.
What photos to take: Take one clear photo straight on showing the outside of the cabinet, and another showing the empty floor or wall space directly surrounding it.
What photos to take: Take clear, wide-angle photos of the room layout, shelf, cupboard interior, or wall area where your network hardware components currently reside.
Wide-Angle Front/Area View *
Surrounding Spatial Clearance View
Now, open the cabinet or look closely at the internal mounting structure to grab these final details and specific technical references.
A. Front to Back Rail Depth
(Measure from the front vertical rail to the very back vertical rail as shown above)
📸 Upload Front-to-Back Rail Photo * Show your measuring tape matching the length between the rails.
B. Total Rack Spaces / Units (RU)
(Please count the slots using the guide above. The numbers are usually printed right on the front metal rails.)
📸 Upload Rail Unit Label Photo Snap a close-up of the printed RU numbers along the front frame vertical rails.
C. Internal Shelf Size
(If there is an internal shelf inside your cabinet holding equipment, please write its general size below)
📸 Upload Close-up Component / Shelf View Show us how hardware units are sitting loose on top of the sliding or fixed tray.
D. Distance Between Rail Holes
(The side-by-side distance between the mounting holes on your adjustable rails)
📸 Upload Structural Rail Mounting View Take a clear picture focused on the side grid hole sequence arrangement gaps.
Any extra notes or details about your setup?
Are there mini-switches in use? *
(These are small network splitters usually located inside your main cabinet, under desks, or behind counters)
How many mini-switches are plugged in across the site?
Photos of your mini-switches (If you can find them)
(Please snap a quick photo of any mini-switches running on-site)
How is your current Wi-Fi coverage? *
(Based on your daily operations, how does the signal perform?)
Good / Reliable CoverageBad / Patchy Signal Coverage
Upload a Floor Plan or Site Sketch *
(Please upload a basic building floor plan or a simple hand-drawn map showing where your internet points are located)
Unit 1, 20 – 30 Stubbs St, Silverwater, NSW 2128 Australia
PO BOX 511, Merrylands NSW 2160Australia
Monday-Friday: 8:30am to 5:30pm. Saturday: By appointment only. Sunday/Public Holidays: Closed.
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