Introducing TechnologyFX

Bridging the Gap

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Since 2004 TechnologyFX has been helping companies transform using technology. We are business transformers! We get companies ahead and keep them ahead. We do this by being thought leaders and consultants, implementing services and technologies through good project reputation of being tenacious, creative and available.

A big reason for our success over the years in building a business up is our passion for technology and the inner desire to help others through support and service. Technology can be an outstanding competitive advantage for business but equally so it can be a terribly frustrating tool when it fails to work or works badly. TechnologyFX prides itself in helping its clientele overcome these challenges through consistent services and a dedication to getting results. We love to help!

From the beginning the team behind TechnologyFX has put its innate curiosity to affect in chasing down solutions for customers and discovering how technology can better business and better people. We have spent years advising others on the best strategies and solutions most of which has been done complimentary and part of our partnership with our clientele. We have also been very committed to being a socially aware business providing many charities with funding and expertise. On top of this TechnologyFX has been an incubator for young engineers and technicians to find their stride in an ever changing market. At the heart of this business is a desire to service and a willingness to explore and drive change.

If you are looking to embrace technology with an honest and ethical business partner then look no further!

#successthroughservice

Vendor Partners

The right partners help delivery excellence in solution and service...

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There is no doubt our vendor partners are a critical piece of the puzzle when it comes to delivering on behalf of our clients. Whether large or small, global or national, hardware or software; our partners are critical to our service delivery. From Telstra and their robust network, to the excellence and consistency of HP, through to the critical role that Microsoft plays in underpinning a solution; TechnologyFX strives to work hand in hand with partners to provide complete solutions.

We select our vendor partners on the basis of their technology suites and the manner in which they conduct business. Whilst financial success is important, we know that working with the right partners and their products has to come first in the continual pursuit of serving our customers and providing excellent service.

For more than 12 years TechnologyFX has worked hard on picking the right partners. Whilst we haven’t always found the right partners straight away, we are very proud of the many successful partnerships we have built over the years.

Privacy Policy

Your most valuable asset...

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1. Maintaining Your Privacy

Technology FX Pty Ltd (‘we, ‘us’, ‘our’), owns and operates all the products and services available through Technology FX (part of the Technology360 Group – T360 Group) including the Technology FX website (TechnologyFX). As an ‘APP entity’ for the purposes of the Privacy Act 1988, we have created this Privacy Policy to demonstrate our commitment to maintaining the privacy and accuracy of your personal information.

We take all reasonable precautions to ensure the personal information we collect, use and disclose is accurate and current. However, the accuracy of that information depends significantly on the information you provide (and updates to that information). This Policy is publicly available on our website (https://www.technologyfx.com.au/about-us/#privacy-policy). You may request a copy in another form by writing to us through the contact options provided in our website (Contact Us).

This Privacy Policy is issued in respect of individuals about whom we hold personal information (you or your) and sets out the way we manage your personal information, including:

• the kinds of personal information that we collect and hold;
• how we collect and hold personal information;
• the purposes for which we hold, use and disclose personal information;
• how you can access personal information we hold about you and seek correction of such information;
• how you can complain about a breach of applicable privacy principles (or any related code of practice that binds us) and how we will deal with such a complaint; and
• the circumstances (if any) under which we might disclose your personal information to overseas recipients.

2. Collecting Personal Information

To provide our service, we require the following information:

• Full name, title, address, business address and contact details such as email, landline and mobile phone numbers;
• business information including site locations, business areas and groups, roles, staff names, and IT information and locations.

3. Unsolicited or Sensitive Personal Information

Although we do not seek personal information other than the kinds we have outlined, sometimes, you may voluntarily disclose other information to us in the course of your dealings with us or with our representatives in letters, emails, faxes, phone calls, social media and other online postings or from our online Contact Us options.

If this information comprises or contains one or both of unsolicited personal information or sensitive personal information, and such information would not normally be disclosed through the use of Technology FX or the Software, then you consent to us holding and using that information for the purpose you supplied it (e.g. to resolve a complaint) and afterwards we will either destroy or, where appropriate, de-identify that information as soon as practicable.

4. Cookies

Cookies are small pieces of information sent to your browser to authenticate, track, and maintain specific information about your interactions with a site. Technology FX uses cookies to remember who you are when you log-in, to track your browsing patterns and to customise and improve Technology FX.

We may also use cookies for anonymous profiling purposes to tailor advertising to your preferences. You may opt-out of this anonymous profiling by contacting us.

You can instruct your browser to refuse cookies, although this may prevent access to or limit some of the services contained on the site.

5. Using Personal Information

We do not use or disclose your personal information for a purpose other than that for which it was collected, unless such use or disclosure would be reasonably expected or you give us your consent.

Unless you contact us to indicate otherwise, you consent to your personal information being used to:

• establish a user account;
• contact you for any purpose related to your account or your use of the site;
• verify your identity;
• market products, services and special offers to you
• assist you to subscribe to any newsletter or other promotions we offer or may in the future offer and to manage and administer those services;
• make changes to your profile;
• respond to any queries or feedback you may have;
• inform you of ways the information or services provided to you could be improved;
• research and develop our services;
• maintain and develop our business systems;
• gain a better understanding of your information service requirements; and
• conduct appropriate checks for credit-worthiness or fraud.

6. Selling Or Transferring Your Personal Information

Unless otherwise agreed, we will not sell your personal information to third parties (whether as raw or aggregated data).

We reserve the right to transfer your personal information in the event of a transfer of ownership of Technology FX, such as an acquisition by or merger with another company. In such an event, Technology FX will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Technology FX will notify you when your personal information may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.

7. Disclosing Personal Information

We may use third-party advertising companies (such as DoubleClick and Accipiter) to serve ads on our website. These companies may be based overseas (United States) and may use information collected via Cookies or non-personal statistical information (not personal or sensitive information) about your visits to this web site to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.

As the information provided to these third parties is not personal information, these parties do not have to abide by the Australian Privacy Principles.

8. Disclosure To Overseas Recipients

We will not disclose your personal information to overseas recipients unless it is technically necessary for us to provide our services (e.g. if we adopt a cloud computing platform) or for similar operational reasons such as provision of remote backup or ‘fail over’ services or for help desk or technical support.

If and where we do disclose your personal information overseas, we will seek to ensure that such disclosure only occurs subject to industry standard safeguards for confidentiality, security and privacy.

9. Links To Third Party Sites

Technology FX may contain links to third party sites. We do not disclose personal information to these third parties and these linked sites are not under our control.

We are not responsible for the privacy practices of those sites and do not know whether cookies or other tracking devices are used on linked sites. We recommend that you review the privacy policies of each site you visit before disclosing your personal information.

10. Securing Your Personal Information

All personal information held by Technology FX is stored on secure servers located in Sydney, and various cloud platforms that are protected in a controlled environment and which are reasonably safe from misuse, interference, loss and unauthorised access, modification or disclosure. You should be aware however that due to the open nature of the Internet, information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you provide or send us any personal information, it is sent at your own risk. Although we endeavour to keep your personal information secure, Technology FX will not be held responsible for any unauthorised access and use of your personal information.

To help us keep your personal information secure, you should at all times keep your password, user-name and account details confidential. If you become aware of unauthorised usage of your password, user-name or account you should contact us immediately.

11. Access To Personal Information

If you request access to your personal information, we will respond within a reasonable period and provide you with the information in the manner you request if it is reasonable and practicable to do so.

Please note that we are not obliged to give you access as requested in some circumstances, including where the request is frivolous or vexatious, the request would have an unreasonable impact on the privacy of others or the request is denied in compliance with applicable law (or under a court or tribunal order).

We will not charge you for making a request for access to your personal information.

If the estimated cost to us to provide you with the information exceeds $10AUD, we reserve the right to charge you on a cost recovery basis for providing access to your personal information.

If we refuse to provide access to your personal information, we will issue a written notice that sets out the reasons for our refusal, the mechanisms to complain about our refusal and any other matters prescribed by applicable law. In relevant circumstances, we will consider providing an alternative means of access to your personal information to the refused means of access.

12. Correction Of Personal Information

The accuracy of personal information given to Technology FX is the responsibility of the user. We will take reasonable steps to correct your personal information to ensure that, having regard to the purpose(s) for which it is held, such information is accurate, up-to-date, complete, relevant and not misleading if we are satisfied that the information does not meet those thresholds.

We may also correct your personal information upon request from you. If you make such a request, we will respond within a reasonable period.

If we correct your personal information and you request us to notify third parties to whom we have disclosed such information, we will take reasonable steps (if any) to give that notification unless it is impracticable or unlawful to do so.

We may refuse your request to correct your personal information if it is not reasonable in the circumstances (e.g. the correction you request us to make is inaccurate).

If we refuse your request to correct your personal information, we will issue a written notice that sets out the reasons for our refusal, the mechanisms to complain about our refusal and any other matters prescribed by applicable law.

If we refuse your request to correct your personal information, and you request to associate with your personal information a statement that the information is inaccurate, incomplete, irrelevant or misleading, we will take reasonable steps to associate the statement in a way that is apparent to users of the information. If you make such a request, we will respond within a reasonable period.

We will not charge you for making a request for correction to your personal information, for correcting your personal information or associating a statement with your personal information that is inaccurate, irrelevant or misleading.

13. Removing, Deleting Or Destroying Personal Information

We normally seek to remove, delete or destroy personal information from our records as soon as it is no longer required. However, there may be circumstances where such removal, deletion or destruction is either delayed or not possible, including, in the case of our electronic record systems, in relation to backup, archival and general record-keeping processes.

If, for technical or other reasons, it is not possible to remove, delete or destroy personal information, we will put such information beyond use (e.g. in the case of our electronic record system, by marking an account inactive, by locking a record or by similar technical means) and we will not access it again unless either we are subsequently requested to do so by you or we are required or permitted to access it by applicable law.

14. Data Breach Response Plan (DBRP)

We have a detailed Data Breach Response Plan (DBRP) and this can be provided to any relevant party upon written request to privacy@technologyfx.com.au.

15. Data Back Ups

Technology FX data is backed up by Acronis Advanced Backup. Information on this product can be found here.

16. Making A Complaint

If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, or for complaints regarding handling of other requests or enquiries related to this policy, this can be done through the Contact Us options available through our website (Contact Us).

17. What Happens To My Complaint?

When we receive your complaint we will contact you when reasonably practicable to let you know that we have received it.

We will endeavour to take reasonable steps to investigate your complaint and aim to resolve it. We may  contact you for further information.

We will write to you and let you know the outcome. We will use reasonable endeavours to resolve your complaint within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.

If for some reason we cannot resolve your complaint (for example, the issue is outside our responsibilities), we will write to you and let you know.

If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) (address below).

18. Privacy Changes

To keep this information current and accurate, we will review and update this Privacy Policy and post the changes through the appropriate mediums.

19. Contact Us

Please contact us to seek access to your personal information or find out more about our procedures and policies in relation to the collection, use, disclosure, storage and handling of personal information.

If at any time you wish to know what information we are holding about you, think we may hold information about you which is incorrect / out of date, you request we delete your personal information, or you have any questions about our Privacy Policy, you can reach us using the Contact Us options available through our website (Contact Us).

If you still require further information then you should contact the Office of the Australian Information Commissioner whose details follow:

Phone: Enquiries Line on 1300-363-992; or
Web: www.oaic.gov.au
Post: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
AUSTRALIA